Full lifecycle technical support, keeping your equipment at peak performance
From needs to delivery, professional and reliable at every step
Understand your material, thickness, and production needs
Engineers recommend the best model and configuration
Cut your material to verify results
Confirm technical plan, pricing and delivery
Production, QC, and packaging per contract
On-site installation, commissioning and training
Full lifecycle professional service coverage
Professional engineers provide one-on-one consultation, recommend the best equipment for your needs, with free sample service.
Professional engineers on-site installation, commissioning within 72 hours, ensuring optimal working condition.
Systematic operation and maintenance training, including operation, daily maintenance, troubleshooting and safety.
24/7 hotline, 2-hour phone response, 48-hour on-site. Free warranty repair, reasonable post-warranty service.
Sufficient stock of common parts, shipped within 24 hours. All original parts ensuring compatibility and precision.
Lifetime free software upgrades, continuous optimization of process parameters, remote upgrade support.
We fulfill every promise with action
Questions our customers ask most
2-year machine warranty, 3-5 year laser warranty, 6-month optics warranty. Free repair for non-human failures during warranty.
Installation and commissioning typically takes 3-5 working days from delivery.
Standard models: 15-20 working days to ship. Custom models: 30-45 working days.
Daily maintenance costs are low, approximately 500-2000 CNY/month depending on usage intensity.
Yes, we provide free sample service. Just send us your drawings and material info, we'll finish within 3 working days.
DXF, DWG, AI, PLT, NC, G-code and other common formats are supported.
Power selection depends on material type and thickness. Our engineers can provide free evaluation and recommendation.
Lasers: Raycus/IPG; Control systems: CypCut; Servo motors: Delta/Yaskawa; all top industry brands.
